Associate Director of Financial Aid

Associate Director of Financial Aid # 1113

The University of North Carolina at Charlotte is seeking applications for an Associate Director for Financial Aid within the Enrollment Management division.  The primary purpose of the Office of Financial Aid is to administer all financial aid programs for the University, including grants, scholarships, loans and Federal Work-study. The office processes aid for approximately 25,000 students each year and administers about $250 million dollars in student aid funds. The office monitors all procedures for federal and state regulatory compliance. In addition, other major functions of the office include monitoring records and procedures for federal and state regulatory compliance, providing federal, state, and donor reports, and providing financial advising for students.

With a staff of five, this position is responsible for all student advising and counseling, information dissemination, award determination, and special request evaluation/resolution. This is accomplished by direct supervision of the financial aid counseling staff and several Assistant Directors. In addition, the position is a member of a five-person management team, and with the Director, takes a leadership role in developing and implementing policies and procedures used to administer the University’s financial aid programs. The position serves as a liaison to Niner Central, the campus’s one-stop team.

Minimum Qualifications: : Bachelor’s degree required. Minimum of 5 years progressively responsible work experience in financial aid, including the use of automated financial aid systems, preferably Ellucian Banner. A thorough working knowledge of federal and state regulations governing financial aid. Strong administrative background including a minimum of 3 years of supervisory experience within a higher education setting.  Must be able to interact effectively with individuals and groups from various social and economic backgrounds and have excellent presentation skills.  Excellent written, interpersonal communication, organizational and analytical skills. Proven customer service skills and enthusiasm for providing exceptional service to all. Ability to work in an ever-changing environment and effectively manage multiple projects simultaneously. Must be flexible and able to adapt to demanding circumstances while fostering and maintaining a high level of customer service and total quality management. Willingness to be part of a flexible work schedule that requires evening hours and occasional weekend duties. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access) and other relevant computer-based programs.

Essential Job Duties: The Associate Director serves under the general supervision of the Senior Associate Director for Operations. The Associate Director is responsible for financial aid award decisions, both made directly by the Associate Director and those made by the Assistant Directors. In this context, the primary objective is to meet the basic needs of the greatest number of qualified students to enable their academic success. Further, such assistance promotes a diverse student population, including first-generation and low-income students. This position is also responsible for determining and implementing institutional policies and procedures used in determining financial aid eligibility and award packages for students with special circumstances. This includes the awarding of federal funds as provided under the wide latitude of professional judgment allowed by federal law.  This position will chair the SAP committee and also evaluate professional judgments, SAP appeals, Dependency Overrides, and Cost of Attendance adjustments.  The Associate Director acts as departmental liaison with the University’s Academic Affairs Division for the purposes of student recruitment and retention.  This position will serve as the trainer for the Office of Financial Aid and will organize all staffing events for student orientation, Explore, high school nights and other functions.

Salary and benefits are competitive; interested individuals should apply on-line at https://jobs.uncc.edu. Search for job #1113. Applicants are subject to background checks.

The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, gender identity or sexual orientation.