Administrative Support Specialist

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The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions’ other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance.

The primary purpose of this position is to collect required documentation for completing the verification process by sending letters, emails and telephone inquiries as well as in person. After obtaining documentation, the processing assistant is responsible for verifying the data recorded on the Free Application for Federal Student Aid and making corrections to incorrectly reported data utilizing the Banner System. Answers telephone inquiries regarding types of financial aid available, application procedures, award processing and other questions relative to the Financial Aid programs and services. This position is responsible for scanning and indexing of verification documents into BDMS; responsible for coordinating mass mailings and other duties as required.

The successful candidate must possess a working knowledge of Financial Aid; knowledge of Student Banner or equivalent system; knowledge of modern office practices, procedures and equipment; knowledge of verifying information and documentation; knowledge of Microsoft Office (Word and Excel) Applications; requires the ability to work independently with little or no supervision; requires initiative to see projects and assignments through to completion; will learn, interpret and analyze information to generate appropriate decisions; exercise judgment and discretion in problem solving; plan, prioritize and organize workflow; excellent analytical and organizational skills are required; excellent written, proofing and editing skills along with great oral communication skills are required; great interpersonal skills are an asset to interface effectively and diplomatically with a wide range of individuals in a high pressure environment

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

N/A

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.