Financial Aid Specialist

• Process students’ financial aid applications including completion and electronic submission of the FAFSA.
• Counsel students/potential students on all aspects of financial aid.
• Follow Federal, State, and Institutional guidelines for financial aid eligibility while processing and maintaining accurate student records.
• Responsible for a portion of the alphabet including the processing of incoming Institutional Student Information Records.
• Verification of files; ensuring that all data and information follows Department of Education regulations.
• Obtaining documentation to clear any comment codes and rejected incoming FAFSA’s.
• Determine student eligibility for financial aid with regard to enrollment status, Satisfactory Academic Progress standards and file completion
• Process student correspondence.
• Assist with the State grant program.
• Counsel students on their Satisfactory Academic Progress (SAP) and provide guidance on appeals.
• Monitor the HCC financial aid office email and voicemail.
• Prepare student files for review for SAP appeals and Professional Judgement.
• Provide exemplary customer service to students via telephone, email, or in person.
• Participate in Colleague and financial aid training.
• Assist with financial aid workshops and presentations
• Serve as a back up to the student Services front desk when needed.
• Miscellaneous tasks: complete purchase orders, file student documentation, assist with registration, assist with bulk mailings, and serve on college committees; assist with graduation, Student Activities and registration; maintain professional appearance in compliance with SS dress code; maintain professional behavior in accordance with professional code of conduct and ethics

• Ensure a student-centered environment is maintained and work collaboratively to solve interdepartmental issues.
• Follow FERPA laws while processing and maintaining accurate student records.
• Maintain professional behavior following professional code of conduct and ethics.
• May operate college-owned vehicles.

Qualifications

Required
Associate Degree or 1 year of financial aid experience.  Microsoft Office skills (Word, Excel, Outlook); Problem solving skills. Working in a team environment. Detail oriented. 
Preferred
Accounting or Business Administration Degree. Experience working in a Community College setting, working with an information processing system; and excellent communication skills.