Posted: Apr 1, 2025
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Student Services Center Specialist

NC State University - Raleigh, NC
Full-time
Salary: $48,000.00 - $50,288.00 Annually
Application Deadline: N/A
Education

Posting Details

Job Posting Information

 

Posting Number PG194493SP
Internal Recruitment No
Working Title Student Services Center Specialist
Anticipated Hiring Range $48,000 - $50,288
Work Schedule Monday-Friday, 8:00 a.m. - 5:00 p.m.
Job Location Raleigh, NC
Department Student Services Center
About the Department
To provide a centralized one-stop shop for students providing assistance for registration, billing and financial aid information.
Essential Job Duties
The student services specialist is expected to have a strong working knowledge of all three units (registration and records, cashier’s/student accounts, scholarships and financial aid) represented by the Center. Each specialist must exhibit excellent customer service skills and possess the knowledge and experience required to provide accurate information and services quickly and in a customer-friendly manner.

The student services specialist must be well-trained, able to operate independently, and demonstrate the ability to make sound decisions that positively impact the success of the Center, other staff, and the units represented by the Center. Staff in the Center must be willing to adjust work schedules as student demand requires.
Other Responsibilities
Share the responsibility of presenting billing/financial aid information at New Student Orientation.
Qualifications

 

Minimum Experience/Education
Bachelor’s degree; or an equivalent combination of training and experience.
 
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
  • Ability to problem-solve and manage time effectively
  • Strong interpersonal and customer service skills
  • Superior oral and written communication skills
  • Proficient in Microsoft Office
Preferred Qualifications
  • Experience working in a customer service area or call center, preferably in a registration and records, cashier’s/student accounts, or scholarships and financial aid office in a college or university setting.
  • Knowledge of financial aid, registration and records, and/or student billing operations
  • Familiarity with FERPA
Required License or Certification
NA
Valid NC Driver's License required No
Commercial Driver's License Required? No
Recruitment Dates and Special Instructions

 

Job Open Date 03/24/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 03/31/2025
Notice to Applicants
Please note that the work history on your resume must also be included in your application.
Special Instructions
Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.
Position Details

 

Position Number 00106560
Position Type SHRA
Position Classification Band Title Student Services Specialist
Position Classification Band Level Journey
Position Classification Salary Range $ 33,540 - $ 90,156
Salary Grade Equivalency GN07
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Non Mandatory - Emergency Event
Time Limited Position No
Time-Limited Appointment Length (if applicable)  
Department Id 322503 - Student Services Center
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this opportunity?
    • NCSU Website
    • Job Alert (automated email from our system)
    • NCSU Executive Search Services
    • Monster.com
    • CareerBuilder.com
    • InsideHigherEd.com
    • Other Online Job Board
    • Carolina Job Finder / Employment Guide
    • Job / Career Fair
    • The Chronicle of Higher Education
    • Professional Journal
    • Print Advertisement (Newspaper / Periodical)
    • Professional Organization
    • Direct Contact from NCSU HR Representative / Recruiter
    • NCSU Employee Referral
    • Social Media (LinkedIn, Twitter, Facebook, Other)
    • Other
  2. If you selected "Other" for the previous question, please provide the source you learned about this opportunity from.

    (Open Ended Question)

  3. * Do you have a bachelor's degree in a discipline related to the area of assignment; OR the equivalent combination of training and experience?
    • Bachelor's degree in a discipline related to the area of assigment
    • Equivalent combination of training and experience
    • None of the above
  4. * Briefly describe your experience working in a customer service area or call center, student registration and records, cashier’s/student accounts, or scholarships and financial aid office in a college or university setting

    (Open Ended Question)

Application Materials Required

Required Documents
  1. Resume
  2. Cover Letter
  3. Contact Information for References